PACK EXPO International

PACK EXPO Portfolio of Trade Shows Privacy Policy

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Privacy Policy

PACK EXPO Portfolio of Trade Shows Privacy Policy

What this policy covers

The privacy of all individuals that interact with PMMI and the PACK EXPO Portfolio of Trade Shows is extremely important to us, as is PMMI’s ability to be transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

  • What information we collect about you
  • How we use information we collect 
  • How we share information we collect 
  • How we store and secure information we collect 
  • How to access and control your information 
  • Other important privacy information

This Privacy Policy covers the information we collect about you when you interact with or utilize a service of the PACK EXPO Portfolio of Trade Shows (for example, becoming an exhibitor or registering as an attendee). We refer to all of these products, brands, and services together with our exhibitor services and show websites as “PACK EXPO” in this policy.  The term “PACK EXPO” is intended to include all trade shows in which PMMI has an ownership interest, including Healthcare Packaging EXPO and ProFoodTech.

This policy also explains your options about how we use information about you. Your options include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this privacy policy, please do not access or use our PACK EXPO websites or services related to the trade show and contact your Exhibition Services team or PMMI’s data privacy mailbox, [email protected], with your concerns so that we may resolve them.

What information we collect about you

PMMI collects information about you when you provide it to us or when you engage with PACK EXPO, or when it is provided by one of PMMI’s vendors or suppliers working in support of PACK EXPO by interacting with you. PMMI may also collect information about you through the receipt of business cards or the use of a show guide or directory at other competitive trade shows. PMMI does not collect information about you from other sources such as marketing lists for purchase.

Information you provide to PMMI

We collect information about you when you input it into PACK EXPO websites, provide it to a third-party working in support of PACK EXPO, or otherwise provide it directly to a PMMI staff member (for example, in the form of a business card). That information typically includes the following:

  • Name
  • Employer and Title
  • Contact information (Address, Phone number(s), E-mail address)
  • Payment information (typically in the form of credit card or check information)

PMMI does not collect sensitive Personally Identifiable Information (PII) such as social security numbers, or Protected Health Information (PHI).

Account and Profile Information: We collect information about you when you register as a trade show exhibitor or attendee on our website or a vendor’s/supplier’s website, create or modify your profile, set preferences, sign-up for e-mails or newsletters, or make purchases through PACK EXPO. For example, you provide your contact information and, in some cases, billing information when you register as an exhibitor for PACK EXPO. In cases where you provide payment or banking information to PMMI, such as a credit card or bank account number, these are processed by our third-party vendor’s or supplier’s systems and are not stored in PMMI systems or databases.

Content you provide through our websites or social media: PACK EXPO also includes our websites owned or operated by PMMI and PMMI Media Group. We collect other information that you submit to these websites and services, which include social media handles operated by PMMI. For example, you provide information when you send feedback or when you participate in any interactive features, surveys, contests, promotions, activities or events.

Information you provide through our Sales or Support channels: PACK EXPO also includes our Sales and Digital Support teams, where you may choose to submit information regarding an order you would like to place or a problem you are experiencing with a service, such as getting help with an application or having an issue with one of our websites. Whether you designate yourself as a contact, submit a support request, speak to one of our representatives directly or otherwise engage with our Sales or Digital Support teams or vendors, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment Information: We collect certain payment and billing information when you register for PACK EXPO. For example, we ask you to designate a billing representative, including name and contact information, upon membership or exhibitor registration. You might also provide payment information, such as payment card details, which we collect via our third-party vendor’s secure payment processing portal.

Information we collect automatically when you use the PACK EXPO websites

We collect information about you when you use our PACK EXPO websites, including browsing our websites and taking certain actions within those websites or clicking on links to our third-party vendors websites.

Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access PMMI’s and PACK EXPO’s websites. This device information includes your connection type and settings when you access, update, or use our PACK EXPO websites. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. How much of this information we collect depends on the type and settings of the device you use to access PACK EXPO’s websites.

Cookies and Other Tracking Technologies: PMMI and our third-party partners, such as our advertising, e-mail marketing and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different websites including PACK EXPO and others.

Information we receive from other sources

We may receive information about you from other users within our PACK EXPO websites and registration forms, from third-party services, from our related companies, and from our business partners. As previously stated, PMMI does not collect information about you from other sources such as marketing lists for purchase.

Other users of PACK EXPO websites: Other users of our PACK EXPO websites may provide information about you when they submit registrations or requests through the PACK EXPO website. For example, you may be mentioned by a billing or show contact or have your information provided by a colleague registering your company for exhibition space. We also receive your email address from other PACK EXPO users when they provide it to invite you to PACK EXPO or other PMMI events. Similarly, a membership contact may provide your contact information when they designate you as the billing or other type of contact on your company's record with PMMI. 

How we use information we collect

How we use the information we collect depends in part on which PACK EXPO service you use, how you use them, and any preferences you have communicated to PMMI. Below are the specific purposes for which we use the information we collect about you.

To deliver the PACK EXPO show and personalize your experience: PMMI uses information about you to provide the PACK EXPO shows to you, including to process transactions with you, authenticate you when you log in, provide support, and operate and maintain PACK EXPO services and websites. PACK EXPO also includes tailored features that personalize your experience and enable you to find content that is most relevant for you. We use your email domain to infer your affiliation with a particular organization or member company to personalize the content and experience you receive on our websites. Where you use multiple PACK EXPO services or websites, we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one website while searching from another or to present relevant product information as you travel across our websites.

To communicate with you about PACK EXPO: We use your contact information to send communications via e-mail and through other mediums such as social media. We may send you e-mail blasts, newsletters, industry updates, marketing for PACK EXPO shows and events. We also provide tailored communications based on your activity and interactions with PMMI. Opt-out mechanisms are made available to you in the footer of our e-mail communications and through our privacy policies, you will find those mechanisms within the communication itself or in the communication preferences center.

To market, promote and drive engagement with PACK EXPO: We may use your contact information and information about how you interact with PACK EXPO to send you select trade publications from the PMMI Media Group. As a subscriber to these publications, PMMI Media Group may also send promotional communications that may be of specific interest to you, including by e-mail and by displaying advertisements of other companies' products and services, as well as on social media platforms like Facebook, LinkedIn, and Adaptive. These communications are aimed at driving engagement with industry suppliers and maximizing the value that you receive from PMMI and from PACK EXPO, including information about industry developments, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new PACK EXPO products, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."

PACK EXPO support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve your PACK EXPO experience.

To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, sale, or management of a business.

With your consent: We use information about you where you have given PMMI consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured stories to promote PACK EXPO, with your express permission.  

Legal bases for processing (for EU citizens)

If you are a citizen of the European Union (EU), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis depends on how you interact with PMMI and PACK EXPO. This means we collect and use your information only where:

  • We need it to deliver the PACK EXPO trade shows, including to operate PACK EXPO, provide support and personalized features and to protect the integrity and security of PACK EXPO;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for industry information and engagement, to market and promote PACK EXPO and to protect our legal rights and interests;
  • You provide PMMI unambiguous, explicit consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. a vendor or industry partner) have a legitimate interest to do so, you have the right to object to that use. Please keep in mind that in some cases, this may result in you no longer exhibiting at or attending PACK EXPO until the inquiry is resolved and consent is provided.

How we share information we collect

PMMI’s purpose is to unite the industry across the manufacturing supply chain and to connect people, knowledge and ideas and equip members of the packaging and processing industry to succeed in the global marketplace. This sometimes means sharing information collected in support of PACK EXPO and with certain third-parties for purposes of successfully delivering the show to you. We share information we collect about you in the ways discussed below, including in connection with possible business opportunities.

Sharing with official third parties

We share information with official third-party vendors that help PMMI operate, deliver, improve, integrate, customize, support and market PACK EXPO, including PMMI and PMMI Media Group.

Service Providers: We work with several official third-party service providers to provide registration, exhibitor services, directory, shipping and logistics, lead retrieval, venue services, and other services related to delivering the PACK EXPO trade shows. These service providers may provide, in some cases, application and database services, website development and hosting, maintenance, payment processing, analysis and other services for PMMI, which may require them to access or use information about you. If a service provider needs to utilize information about you to perform services on our behalf, they do so under close instruction from PMMI, including policies and procedures designed to protect your information.

While it is impossible to list every conceivable service provider or third-party which would fall under this proscription, following is a list of service providers whom we share information about exhibitors, including, but not limited to:

#

Vendor Name

Show

Purpose

1

MapYourShow

All Shows

Online exhibitor directory, attendee show planner, and exhibitor-attendee matching

2

Convention Data Services

US

Exhibitor and attendee registration and lead retrieval

3

The Expo Group (dba PACK EXPO Services)

US

Exhibitor data for contracting and show floor building purposes

4

ExpoVision

US

Exhibitor and Attendee housing/hotels

5

UPS

US

Shipping and logistics

6

Kuehne+Nagel

US

International shipping and logistics

7

VIP Guest Invites

US

Exhibitor lists to assist with using the service

8

Freeman (Electric and AV)

US

Exhibitor audio/visual show services

9

Floral Exhibits

US

Exhibitor show services

10

Savor

Chicago

Exhibitor catering show services

11

Aramark

Pennsylvania

Exhibitor catering show services

12

Center Plate

Las Vegas

Exhibitor catering show services

13

J&J Motor Service

US

Exhibitor shipping and logistics

14

Airways Freight

US

Exhibitor shipping and logistics

15

Murano Trucking

Pennsylvania

Exhibitor advanced warehouse

16

GES

Las Vegas

Exhibitor advanced warehouse

17

McCormick Place ETS

Chicago

Exhibitor advanced warehouse

18

Las Vegas Convention Center

Las Vegas

Exhibitor info for venue services

 

McCormick Place

Chicago

Exhibitor info for venue services

19

Pennsylvania Convention Center

Pennsylvania

Exhibitor info for venue services

20

Grupo SCH Exposiciones

Mexico

Guadalajara

Exhibitor info for venue/contractor services and show logistics

21

Expo Santa Fe Mexico

Mexico

Exhibitor info for venue services

22

Expo Guadalajara

Guadalajara

Exhibitor info for venue services

22

MILLENIUM CARGO S.A. DE C.V.

Mexico

Guadalajara

Shipping and logistics

23

SCHENKER INC.

Mexico

Guadalajara

Shipping and logistics

24

Ole

Mexico

Exhibitor info for Housing, Audio/Visual and other on-site services

25

PSAV

Mexico

Guadalajara

Exhibitor info for rigging services

26

Century Cleaning

Philadelphia

Cleaning

27

Oscar & Associates

US

Photography and Video Services

28

Legacy Cleaning

US

Cleaning

29

Correct Construction Inc.

US

Compressed Air and Water Services

30

ACOB

Mexico

Guadalajara

Lead retrieval services and registration

31

INGO

All Shows

Registration

32

Grupo Escato

Mexico

PMMI Pavilion contractor

33

S.O.S.

Mexico

Guadalajara

Security

 

While it is impossible to list every conceivable service provider or third-party which would fall under this proscription, following is a list of service providers whom we share information about attendees, including, but not limited to:

#

Vendor Name

Show

Purpose

1

Omeda

All

E-mail Marketing

2

MapYourShow

US

Online exhibitor directory, attendee show planner, and exhibitor-attendee matching

3

Convention Data Services

US

Exhibitor and attendee registration and lead retrieval

4

ExpoVision

US

Exhibitor and Attendee housing/hotels

5

McCormick Place

Chicago

Venue services and security

6

Las Vegas Convention Center

Las Vegas

Venue services and security

7

Pennsylvania Convention Center

Pennsylvania

Venue services and security

8

Expo Santa Fe Mexico                              

Mexico

Exhibitor info for venue services

9

Expo Guadalajara

Guadalajara

Exhibitor info for venue services

10

ACOB

Mexico

Guadalajara

Lead retrieval services

11

PMMI Media Group

All

Trade publication subscriptions

12

Ole

Mexico

Exhibitor & Attendee Housing

13

ACOB

Mexico

Exhibitor and attendee registration and lead retrieval

 

Links to Third-Party Sites: PACK EXPO’s websites may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies and not this policy. We encourage you to carefully read the privacy policies and cookie tracking policies of any website you visit or services you utilize.

Social Media: PACK EXPO may include links that direct you to other social media websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this policy.

PMMI utilizes Facebook and Google Adwords for purposes of advertising the PACK EXPO portfolio of trade shows, PMMI events and meetings, as well as PMMI Education classes. These advertisements are targeted in nature to specific audiences and utilize both distribution lists from PMMI systems and databases as well as targeting data made available through Facebook to determine the targeted audience. Information used for targeting includes:

  • Individuals who like PMMI’s Facebook page
  • Age
  •  Industry
  • Gender
  • Location

PMMI also uses Facebook’s "look-alike" feature to identify individuals with similar attributes and profiles to other individuals within the target audience. Google Adwords is also used to advertise as well, however, no targeting based on individually identifiable social media attributes is done using Google, only targeting for specific search terms.

PMMI also uses Twitter and LinkedIn as other social media channels to promote PACK EXPO, however, these advertisements are generic and not targeted in nature.

Tracking Features: Some of our websites contain tracking features such as web beacons and social media buttons, such as the Twitter "tweet" button. These features collect which page you are visiting on the Websites, and may set a cookie to enable the feature to function properly. These features may also provide IP-to-company resolution for purposes of identifying which company a browser of our websites works for to provide a more tailored browsing experience and improve the targeting of sponsored advertisements we provide.  Features are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.

With your consent: We share information about you with third-parties when you provide your consent to do so. For example, we may display personal testimonials or user stories on our public websites. With your consent, we may post your name alongside the testimonial. 

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third-party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect PMMI, our members, or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires PMMI to disclose information to assist in preventing the death or serious bodily injury of any person.

We share information we collect with affiliated companies and, in some cases, with prospective affiliates. Affiliated companies are companies owned or operated by PMMI. The protections of this privacy policy apply to the information we share in these circumstances.

Business Transfers: We may share or transfer information we collect under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on PACK EXPO if a transaction takes place, as well as any choices you may have regarding your information.

How we store and secure information we collect

Information storage and security

We use server, data, application, and website hosting service providers based in the United States to store the information we collect, and we use technical measures to secure your data.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is 100% safe from intrusion by others. PMMI will make its best efforts in good faith to ensure that systems and databases under its control are appropriately secured, and that service providers and vendors utilized conform with leading cybersecurity practices.

How long we keep information

PMMI retains information on both attendees and exhibitors for two show cycles or four years. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Anonymization is standard practice after two show cycles for PMMI to analyze the performance and trends of the PACK EXPO shows.

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

Your Choices

You have the right to request a copy of your information, to object to our use of your information (including for marketing/communication purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the process for making these requests. You can exercise some of the choices by logging into our websites and using settings available within your account. For all other requests, you may contact PMMI as provided in the Contact Us section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which PMMI is permitted by law or have compelling legitimate interests to keep. Where you have consented to share data with third parties, for example, by attending a PACK EXPO Trade Show, PMMI will take responsibility for contacting those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Update your information: In some cases, PACK EXPO websites provide you the ability to view and update your information electronically, such as through our registration portal. If an electronic update capability is not available, PACK EXPO provides the ability to request updates to your information through a PMMI staff member who can make the updates electronically on your behalf.

Deactivate your account: If you no longer wish to attend PACK EXPO, you may be able to deactivate your PACK EXPO account. If you are able to deactivate your own account, that setting may be available to you in your account settings. Otherwise, please contact PMMI as provided in the Contact Us section below to request assistance. Please be aware that deactivating your account does not delete your information; your information remains visible to PMMI staff based on your past attendance at PACK EXPO. For more information on how to delete your information, see below.

Delete your information: PACK EXPO is unable to offer the ability to delete certain information about yourself electronically, however, PACK EXPO provides the ability to request that certain information about you be deleted through a PMMI staff member who can make the updates electronically on your behalf. You may also contact the Data Privacy mailbox at [email protected] at any time.

Request that we stop using your information: In some cases, you may ask PMMI to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe you were opted into marketing/communications without your permission or you are no longer an active exhibitor or attendee of PACK EXPO, you can request that we delete your information as provided in this policy. Where you gave PMMI consent to use your information for a limited purpose, you can contact PMMI to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for communications purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is resolved. If you object to information about you being shared with a third-party, please contact PMMI as provided in the Contact Us section below to request assistance.

Opt out of communications: You may opt out of receiving communications from PMMI by using the unsubscribe link within each email, updating your email preferences within your communication preferences center, or by contacting PMMI as provided below to have your contact information removed from our email list or registration database. However, for exhibitors who have signed an exhibit space contract, an unsubscribe option will not be made available per the terms of the contract as communicating with you regarding your exhibit space is key to PMMI’s ability to fulfill that contract.

You may be able to opt out of receiving targeted advertisements from other companies who are suppliers or services providers of the packaging and processing industry, or who subscribe to PMMI Media Group’s publications. If you have any difficulty adjusting your preferences or opting out of communications, you may always send an inquiry to our central Data Privacy mailbox, [email protected].

Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all your information. Should you request it, we will provide you with an electronic file of your basic personally identifiable information that we have stored in our systems, such as name, contact information, and employment relationships.

How we transfer information we collect internationally

International transfers of information we collect

We collect information globally and primarily store that information in the United States. If we do transfer, process and store your information outside of your country of residence, we do so to wherever PMMI or our third-party service providers operate for the purpose of delivering PACK EXPO. Whenever we transfer your information, we take steps to protect it.

International transfers to third parties: Some of the third parties described in this privacy policy, which provide services to PMMI under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information of customers in the European Economic Area or Switzerland, we make use of the EU-U.S. Privacy Shield Frameworks or other appropriate legal mechanisms to safeguard the transfer. Please see our Privacy Shield Notice below.

Privacy Shield Notice

PMMI participates in and complies with the EU-U.S. Privacy Shield Framework and the Privacy Shield Principles regarding the collection, use, and retention of information about you that is transferred from the European Union or Mexico to the U.S. We ensure that the Privacy Shield Principles apply to all information about you that is subject to this privacy policy and is received from the European Union, the European Economic Area, and Mexico. 

Under the EU-U.S. Privacy Shield Framework, we are responsible for the processing of information about you we receive from the EU and Mexico and onward transfers to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for such onward transfers and remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such information about you on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage. 

To learn more about the Privacy Shield Program, please see here www.privacyshield.gov.

We encourage you to contact us as provided below should you have a Privacy Shield-related (or general privacy-related) complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact [email protected]. You may also contact your local data protection authority within the European Economic Area or Mexico (as applicable) for unresolved complaints.

Under certain conditions, more fully described on the Privacy Shield website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration.

We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). 

Other important privacy information

Our policy towards minors

PACK EXPO is not directed to individuals under the age of 14. We do not knowingly collect personal information from minors under age 14. If we become aware that a minor under the age of 14 has provided PMMI with personal information, we will take steps to delete such information. If you become aware that a minor has provided PMMI with personal information, please contact [email protected].

Changes to our Privacy Policy

PMMI may change or update this privacy policy periodically. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on PACK EXPO websites, login screens, or by sending you an e-mail notification. We will also maintain an archive of prior versions of this policy which can be made available upon request. We encourage you to review this privacy policy whenever you use PACK EXPO to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to halt your usage of PACK EXPO websites and services and contact PMMI to assist in resolving your concerns.

Contact Us

Your information is controlled by PMMI. If you have questions or concerns about how your information is handled, please direct your inquiry to PMMI at:

PMMI: The Association for Packaging and Processing Technologies

11911 Freedom Drive, Suite 600

Reston, VA 20190

Phone: (571) 612-3200

E-mail: [email protected]

 

 

Last Revised: June 4, 2018