Last Updated: May 11, 2022
What this policy covers
The privacy of all individuals that exhibit at, attend, or otherwise participate in the PACK EXPO International and PACK EXPO Xpress is extremely important to us, as is PMMI’s ability to be transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
- What information we collect about you
- How we use information we collect
- How we share information we collect
- How we store and secure information we collect
- How to access and control your information
- Other important privacy information
What information we collect about you
PACK EXPO collects information about you when you provide it to us or when you engage with us, or when it is provided by one of PMMI’s vendors or suppliers working in support of PACK EXPO by interacting with you. PMMI may also collect information about you through the receipt of business cards or the use of a show guide or directory at other competitive trade shows. PMMI does not collect information about you from less legitimate sources and does not purchase marketing lists.
Information you provide to PACK EXPO
We collect information about you when you input it into PACK EXPO websites or forms, provide it to a third-party working in support of PACK EXPO, or otherwise provide it directly to a PMMI or PMMI Media Group (PMG) staff member (for example, in the form of a business card or e-mail). That information typically includes the following:
- Employer and Title
- Contact information (Mailing Address, Phone number(s), E-mail address)
- Demographic information (Industries, Product Categories, Interest Areas, Target Markets, etc.)
- Payment information (typically in the form of a tokenized credit card or bank account information)
- IP Address and web browser information (when visiting websites)
PMMI does not collect sensitive Personally Identifiable Information (PII) such as social security numbers, or Protected Health Information (PHI).
Account and Profile Information: We collect information about you when you register as an event exhibitor or attendee on our website or a vendor’s/supplier’s website, create or modify your profile, set preferences, sign-up for e-mails or newsletters, or make purchases through our websites or suppliers. For example, you provide your contact information and, in some cases, payment information when you register as an exhibitor or attendee for PACK EXPO. In cases where you provide payment or banking information to PMMI, such as a credit card or bank account number, these are processed by our third-party vendor’s or supplier’s systems and are not stored in PMMI systems or databases.
Content you provide through our websites or social media: PACK EXPO also includes our websites and social media accounts owned or operated by PMMI and PMMI Media Group. We collect other information that you submit to these websites and services, which include social media handles operated by PMMI and PMG. For example, you provide information when you send feedback or when you participate in any interactive features, surveys, contests, promotions, activities or events.
Information you provide through our Sales or Support channels: PACK EXPO also includes our Sales and Digital Support teams, where you may choose to submit information regarding an order you would like to place or a problem you are experiencing with a service, such as getting help with an application or having an issue with one of our websites. Whether you designate yourself as a contact, submit a support request, speak to one of our representatives directly or otherwise engage with our Sales or Digital Support teams or vendors, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for PACK EXPO. For example, we ask you to designate a billing representative, including name and contact information, upon exhibitor or attendee registration. You might also provide payment information, such as payment card details, which we collect via our third-party vendor’s secure payment processing portal.
Information we collect automatically when you use the PACK EXPO websites:
We collect information about you when you use our PACK EXPO websites, including browsing our websites and taking certain actions within those websites or clicking on links to our third-party vendors websites.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access PMMI and PACK EXPO websites. This device information includes your connection type and settings when you access, update, or use our PACK EXPO websites. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. How much of this information we collect depends on the type and settings of the device you use to access PACK EXPO websites.
Information we receive from other sources
We may receive information about you from other users within our PACK EXPO websites and registration forms such as our customer invites program, from third-party services, from our related companies, and from our business partners. As previously stated, PMMI does not collect information about you from other sources such as marketing lists for purchase.
Other users of PACK EXPO websites
Other users of our PACK EXPO websites may provide information about you when they submit registrations or requests through the PACK EXPO website. For example, you may be mentioned by a billing or show contact or have your information provided by a colleague registering your company for exhibition space. We also receive your email address from other PACK EXPO users when they provide it to invite you to PACK EXPO via the customer invites program or to other PMMI events. Similarly, a membership contact may provide your contact information when they designate you as the billing or other type of contact on your company's record with PMMI.
How we use information we collect
How we use the information we collect depends in part on which PACK EXPO service you use, how you use them, and any preferences you have communicated to PMMI. Below are the specific purposes for which we use the information we collect about you.
To deliver the PACK EXPO event and personalize your experience: PMMI uses information about you to provide the PACK EXPO event to you, including to process transactions with you, authenticate you when you log in, provide support, and operate and maintain PACK EXPO services and websites. PACK EXPO also includes tailored features that personalize your experience and enable you to find exhibitors and content that is most relevant for you. We use your email domain to infer your affiliation with a particular organization or PMMI member company to personalize the content and experience you receive on our websites. Where you use multiple PACK EXPO services or websites, we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one website while searching from another or to present relevant product information as you travel across our websites.
To communicate with you about PACK EXPO: We use your contact information to send communications via e-mail and through other mediums such as social media. We may send you hard copy mailings, e-mail blasts, newsletters, industry updates, marketing for PACK EXPO trade shows and PMMI events. We also provide tailored communications based on your activity and interactions with PMMI. Opt-out mechanisms are made available to you in the footer of our e-mail communications and through our privacy policies, you will find those mechanisms within the communication itself or in the communication preferences center.
To market, promote and drive engagement with PACK EXPO: We may use your contact information and information about how you interact with PACK EXPO to send you select trade publications from PMMI Media Group. As a subscriber to these publications, PMMI Media Group may also send promotional communications that may be of specific interest to you, including by e-mail and by displaying advertisements of other companies' products and services, as well as on social media platforms like Meta, LinkedIn, and Adaptive. These communications are aimed at driving engagement with industry suppliers and maximizing the value that you receive from PMMI, PMG and from the PACK EXPO portfolio of trade shows, including information about industry developments, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new PACK EXPO products, events, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."
PACK EXPO support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve your PACK EXPO digital experience.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, sale, or management of a business.
With your consent: We use information about you where you have given PMMI consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured stories to promote PACK EXPO, with your express permission.
Legal bases for processing (for EU citizens)
If you are a citizen of the European Union (EU), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis depends on how you interact with PACK EXPO. This means we collect and use your information only where:
- We need it to deliver the PACK EXPO event, including to operate the show, provide support and personalized features and to protect the integrity and security of PACK EXPO;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for industry information and engagement, to market and promote PACK EXPO and to protect our legal rights and interests;
- You provide PMMI unambiguous, explicit consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. a vendor or industry partner) have a legitimate interest to do so, you have the right to object to that use. Please keep in mind that in some cases, this may result in you no longer exhibiting at or attending PACK EXPO until the inquiry is resolved and consent is provided.
Validity of Consent: Where you have specifically exhibited at or attended one of our Trade Shows, or where you have opted in to our communications, websites, newsletters, subscription publications, sponsored content, webinars, or otherwise have directly provided your consent for PACK EXPO to use and store your data, your consent has a validity period of four years or two show cycles unless expressly revoked by you as described in the “Request that we stop using your information” section below, provided the data holder resides in a geographic area that is governed by an applicable data privacy or protection law. Your consent is time-stamped when it is provided and the validity period is measured based on that date. After the four-year period has passed, PMMI will inactivate your record and will seek your consent again the next time you visit our trade shows or websites, again, provided the data holder resides in a geographic area that is governed by an applicable data privacy or protection law.
How we share information we collect
PMMI’s purpose is to unite the industry across the manufacturing supply chain and to connect people, knowledge and ideas and equip members of the packaging and processing industry to succeed in the global marketplace. This sometimes means sharing information collected in support of PACK EXPO with certain third-parties for purposes of successfully delivering the event to you. We share information we collect about you in the ways discussed below, including in connection with possible business opportunities.
Sharing Attendee Information with Exhibitors
PMMI endeavors to provide an exceptional experience for both its event exhibitors and attendees. Some of the ways in which we accomplish this is by providing detailed product information, product demonstrations, and connecting attendees with technical and sales representatives from exhibiting companies. In exchange for this information, contact and certain demographic information belonging to attendees will be shared with exhibitors with whom they meaningfully engage in one of the following ways:
- Scanning your attendee badge at an exhibiting company’s booth or educational session
- Adding an exhibiting company or educational session to your MyShowPlanner
- Initiating an email or otherwise making contact via the Online Contact form
- Scheduling an appointment with an exhibitor
- Favoriting exhibitor products, information, or demonstrations
The attendee maintains control at all times over how and with which exhibitors their information is shared as they must take one of the above proactive actions in order for sharing to occur. However, it is important for the attendee to understand that once that engagement has occurred, their information will be shared with the exhibitor. Further, an attendee may not be able to undo any sharing that has previously occurred, but may exercise their right to be forgotten by the exhibitor after sharing has occurred by contacting the exhibitor directly.
Sharing with official third parties
We share information with official third-party vendors that help PMMI operate, deliver, improve, integrate, customize, support and market PACK EXPO.
Sharing with third parties supporting PACK EXPO
The third-parties we work with on our websites include: